Refund Policy

Refund & Returns Policy

Your satisfaction is important to us. Please read our refund policy carefully.

Returns

We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.

How to Request a Return

Email us at info@ridgeforce.co.za with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

• Items that have been used or damaged by the customer
• Items returned without original packaging
• Items returned after the 14-day window

Damaged or Defective Items

If you received a damaged or defective unit, please contact us immediately at info@ridgeforce.co.za with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.